A patient is prescribed an antibiotic for an illness caused by a virus. The patient is allergic to this antibiotic and has a severe adverse reaction that is life-threatening. If you were a leader or manager in the hospital in which this occurred, would you understand what aspects of quality and safety were at issue here? Would you be able to identify this as a problem of overuse, underuse, or misuse? What would your responsibilities be in this situation?
This is just one example of a scenario related to safety in a healthcare setting. Errors in quality and safety happen every day in healthcare organizations. Quality and safety remain critical issues for healthcare leaders and managers as well as patients and other stakeholders today. Because healthcare leaders and managers hold matters of life and death in their hands, it is imperative that they be vigilant in matters of quality and safety, and understand that quality might be perceived differently depending on who you ask. Therefore, it is important that healthcare leaders consider the perspectives of stakeholders.
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