Unit 6 Project




In this Assignment, you will identify instances of effective and ineffective communication in terms of effective listening.


Review Wood, Chapter 6, and the Prepare section.

Wood presents three Guidelines for Effectively Listening that summarize the concepts in Chapter 6:


  • Being mindful involves paying complete attention to what is happening in an interaction without imposing our own thoughts, feelings, or judgments.
  • Adapting listening appropriately requires knowing our purpose for listening, the context, and the needs and circumstances of the person to whom we are listening. Wood discusses three reasons for listening: for pleasure, for information, and to support others. The textbook details the attitudes and skills required for each (pp. 156–160).
  • Listen actively means investing the effort needed to apply effective listening skills and to become an active partner in reaching mutual understanding.

Perform: Assignment (100 points) CM206-3: Analyze what constitutes effective interpersonal communication in diverse contexts.

In this Perform activity, you will respond to 5 open-ended questions about a video scenario.





View the video, Alan O’Connor, Manager @ 

cengage.com/custom/static_content/OLC/111151786X/wood_ch08.html. Use the concepts in Unit 6 as you respond to the questions on effective listening strategies. 



  1. From the interaction does it seem to you that Alan is actively listening? Why or why not?
  2. Describe how Alan’s opening thoughts on his job, narrated in the video, affect his approach to the performance reviews. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain.
  3. Identify specific comments made by Alan that show he is either effectively listening to his employees or that he is not.
  4. Using the effective listening guidelines in the text, make three suggestions that would allow Alan to fulfill his responsibility to provide employees with critical feedback about performance and to establish a supportive climate.
  5. What suggestions would you give Alan about how to start interviews in ways that establish a supportive environment for interaction?

Preparing your Project

  • For this project, you are answering the questions, not writing a traditional paper. You can copy the questions listed above into a Word document and then add your answers.
  • Your answers should be composed in complete sentences and paragraphs, and the entire project should be a total of 500 to 600 words, or about two pages.
  • Use one-inch margins on all sides of the document.
  • Use a 12-point font such as Times New Roman or Arial.
  • If you cite references (such as the text), you need to provide the source information.
  • Your project should demonstrate careful proofreading.

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