Scenario: The consumer walks into a large super market chain and wants to buy some cereal. They are in a rush. When they get to the aisle they see…

Scenario: The consumer walks into a large super market chain and wants to buy some cereal. They are in a rush. When they get to the aisle they see several isles of cereal boxes on both sides. Discuss the stages of the Consumer Processing Model (Chapter 5) that this customer goes through. Then discuss what you would do as the new Store Manager to address this customer service issue. 100 words

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