Refund Policy

If you are not completely satisfied with the quality of your order, Grandhomework offers a money-back guarantee. If you have already made a payment, the policy will apply to you. Furthermore, the funds can only be returned to the payment’s original source.

As a client, we can grant you a 100% refund if;

  1. You pay twice for the same order, or your account was debited twice. Please get in touch with support as soon as possible if an error occurs during the payment process.
  2. If the writer you’ve chosen does not respond and confirm that they are working on your order, you have the option of assigning the order to another writer or requesting a complete refund if the writer is unavailable.
  3. The writer fails to send the order in time. In such a case, you were also late in submitting the paper causing avoidable penalties. If this happens, we will provide you with a 100% refund.
  4. If the final document is more than 50% plagiarized

As a user, you can request a 50% refund if;

  1. Less than half of the assigned time has passed and a writer has already started working on the assignment. In such a case, we need to compensate the writer.
  2. The writer provides unsatisfactory work and fails to provide a revision.

There are cases where the amount to be refunded will be calculated independently. These cases include;

  1. If the writer fails to provide a given part of a task, the amount to be refunded will be calculated accordingly.
  2. If the writer has already completed more than 50% of the order and the user cancels the order. In such a case, we have to compensate the writer accordingly.

The paper has a 7-day review period for users. As soon as the writer submits the request, the clock starts ticking. We consider an order authorized after seven days.

If you are dissatisfied with the completed paper, you have the option to request a revision or a different writer. You have the option of contesting the order as well.

If you have a problem with your order, we will look into it and react within 24 hours. You can get a full refund or a calculated reimbursement of your initial money after the review. Depending on the situation, we may also suspend or dismiss the author.

The dispute will be invalidated and no action will be taken if the user fails to supply the essential information to support a dispute claim within 7 days of filing the claim.

After Marking the Order as Completed

One the user has marked the order as completed, there will be NO REFUND.

Clicking the completed button means that you are satisfied with the quality of the work and that you have no complains

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