MGT 424 Saudi Electronic University Quality Improvement Tools and Practices Worksheet

Instructions – PLEASE READ THEM CAREFULLY 

• The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. 
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted. 
• Assignment -1 should be submitted on or before the end of Week- 5 . 

Learning Outcome: 

• Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation.
• Develop analytical skills of identifying pitfalls, or quality concerns through assimilated and strategic planning.

•Instructions to search the article (Case study):

Via your student services page, log in to the Saudi Digital Library. After your login with your student ID, search for the following article:

CASE STUDY. Solutions in practice by Chasatie Whitley, Casey Fleckenstein, Lorraine Smith, Hershel Kessler and Casey Bedgood

ISSN: 1542894X

The article discusses the application of DMAIC in Monroe County Hospital – Forsyth, Georgia, to improve specified service aspects, and provide high quality health services to the citizens of Monroe. 

Read the article ( case study ) , and answer the following questions: 

• In your own words, describe the main stages performed to improve the Monroe County hospital (emergency department – wait time) to enhance the overall performance.( 150 – 200 words ) ( 3.5 marks ) 
• Based on the project objectives, discusses the significance of linking the operational improvements with the business`s long term strategies.( 100 – 150 words ) ( 3.5 marks ) 
• To which do you agree with the author indication that “Leaders must measure, track and know their organization’s numbers”. Explain. ( 150- 200 words ) ( 3 marks )