FSSC HCAHPS Scores in Naples Community Hospital & Physicians Regional Paper

Go to the following web site: HHS Hospital Compare website:  https://www.medicare.gov/hospitalcompare/search.ht… (Links to an external site.) 

Find data for three (3) area hospitals (Naples Community Hospital, Physicians Regional, and Health Park) .  You will then compare this data to national and Florida data through the Hospital Compare site.  You will need to explore this site to locate the comparison tables.  You will need to click through several screens to get the required data.  Select either the Survey of Patient’s Experiences OR the Timely and Effective Care tab to prepare your paper.  Your paper will focus on only the information within ONE TAB (Patient Care Experiences OR Timely & Effective Care).

  1. Your paper will address the following information:

The purposes of the data collection by the U.S. government.  Include information on the impact these scores have on hospital operations, finances, quality, safety.

Select one specific question (HCAHPS) or care issue from the collated results.  Discuss results for your institution for the selected criteria from the nursing unit level perspective compared to the two (2) other local hospitals and state and national data. Include the data you found for this one question. Do not use all the hospitals in ONE system(i.e. You would not use Lee Memorial, Cape Coral Hospital, and Gulf Coast Hospital because they are all part of Lee Health). Did you identify a gap in practice that needs improvement and could improve the score?

Develop a concrete plan using SMART Goals (Links to an external site.) to improve the score you selected for change. This section should be the focus of your paper. You must use the information (Plan-Do-Study-Act) obtained in the IHI modules to develop your plan.

The specific steps in the plan you develop must include:

The proposed interventions and timeline for implementation of the interventions

How you will measure the effectiveness or success of your plan (metric)

Timeframe for measurement of results, be specific. Must be related to the metrics you would use to measure success of your plan

a brief description of any tools or projects to be used in the proposed plan and implementation

How you will “promote” the plan to your manager and co-workers to gain support for the project

Your paper should reflect your synthesis of the literature you find with appropriate references to support your plan.  This will involve investigating patient hospital experience literature and process improvement content and methods.

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