Case Study 1: Disney’s ITIL® Journey
Due Week 8 and worth 70 points
Submission must be orgin. Will be using TURNITIN.com
Must be ontime.
Must follow APA format to the letter.
The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, development, and operations. ITIL offers eight sets of management procedures: service delivery, service support, service management, ICT infrastructure management, software asset management, business perspective, security management, and application management. Disney began adopting ITIL best practices in the mid-2000s. Read “ Disney’s ITIL® Journey”, located at http://www.best-management-practice.com/gempdf/disney_itil_journey.pdf.
Write a two to four (2-4) page paper in which you:
Your assignment must follow these formatting requirements:
The specific course learning outcomes associated with this assignment are:
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