Assessment 4 Instructions: Balanced Scorecard Presentation

Create a 5-10 minute recorded presentation, detailing the results of the balanced scorecard analysis and making recommendations for quality improvement and risk reduction. Your presentation material should be 10-12 slides in length.

Introduction

Note: The assessments in this course build upon each other, so you are strongly encouraged to complete them in a sequence.

Applying the balanced scorecard to a health care organization can help managers uncover potential risks. It will also help them to fully analyze the organization from multiple perspectives.

At Capella, we use scorecards to evaluate everything from learner satisfaction to faculty performance, as well as our operating structures. Your workplace organization probably has a scorecard.

Developing awareness and skills in constructing and interpreting balanced scorecards can increase your value as an employee. There are related resources in this course that needs to be saved and updated for future use in the workplace. Read further in the Assessment 4 Context [PDF] document, which contains important information about the following topics related to the balanced scorecard:

• Definition of the Balanced Scorecard.
• Using the Scorecard in the Health Care Industry.
• The Four Perspectives.

As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as a part of your assessment.

• What is the overall purpose of using a scorecard?
• How are scorecards typically used in business?
• What positive potential do scorecards add to organizations?
• How would you frame a balanced scorecard for use in health care?
• What are the four key elements of a balanced scorecard?
• What does the term balanced scorecard mean?
• What types of limitations do scorecards have?
• How does Six Sigma differ from a balanced scorecard?

Preparation

Using Kaltura

Note: In this assessment, you will be required to create an audio recording to accompany a PowerPoint presentation. You may use Kaltura or, with instructor approval, you may use an alternative technology to record and deliver your presentation. Refer to the Using Kaltura [PDF] tutorial for directions on recording and uploading your presentation in the courseroom.

Hardware

To provide audio to accompany your presentation you will need to use a headset with headphones, a built-in microphone, or some other hardware with audio capability.

If you do not already have audio capability built into your computer system, a headset is recommended as an inexpensive option. Please set up and test your headset to verify the compatibility of the hardware as soon as possible. Refer to the manufacturer’s directions for installing and connecting the device to your computer.

Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact DisabilityServices@Capella.edu to request accommodations.

BALANCED SCORECARD

Read the following:

• Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53–79.

Select a health care organization that has readily available data for the four categories from Kaplan and Norton’s 1996 model. Those categories are:

• Financial performance measures.
• Internal business processes.
• Learning and growth.
• Customer satisfaction.

You may wish to select your employer; however, please do not disclose proprietary data without prior written consent from your employer. You may wish to review the websites of large global organizations to research case study articles on best practices for organizations.

Instructions

PowerPoint Slides

To complete this assessment, you will develop a PowerPoint presentation with 10–12 slides that describes how you would apply a balanced scorecard to your selected organization. Include the following in your PowerPoint presentation:

• A brief description of the organization you selected.
• Your balanced scorecard analysis of the organization, including how vision and strategy connect to the four balanced scorecard elements.
• Four recommendations for the organization.
• At least one APA-formatted in-text citation and accompanying, congruent APA-formatted reference.

Audio Recording

Your recorded presentation should be no more than 10 minutes in length and should include the following:

• A two-minute introduction.
• The four elements of a balanced scorecard for the organization.
• Four area recommendations for the organization.
• A two-minute conclusion.

Include the notes or script of your audio recording. You may choose to include this in the form of the completed Notes section of the PowerPoint presentation slides, as a script you may have used when you created your recording, or in the form of a detailed outline. This will serve to clarify any insufficient or unclear audio.

Note: If your notes are not included in the PowerPoint presentation itself, attach them in a separate document along with the other presentation elements.

Additional Requirements

• Written communication: Written communication should be free from errors that detract from the overall message.
• APA formatting: Resources and citations should be formatted according to APA style and formatting guidelines.
• Number of resources: At least one APA-formatted in-text citation and accompanying, congruent APA-formatted reference.
• Length: The PowerPoint presentation should contain 10–12 slides.
• Duration of audio recording: Maximum of 10 minutes.
• Font and font size:
  • Headline type should be 24–28 points.
  • Bullet or body type should be 14–18 points for readability.
  • Avoid decorative type; use Arial or Times.

Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact DisabilityServices@Capella.edu to request accommodations.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

• Competency 2: Apply a risk-management model or framework to a specific risk-management priority.
  • Present recommendations on each facet of the balanced scorecard model.
• Competency 3: Analyze the process and outcomes of a care quality- or risk-management issue.
  • Use balanced scorecard concepts to analyze key performance indicators and measures associated with a specific risk-management issue.
• Competency 5: Communicate in a manner that is scholarly, professional, and consistent with expectations for professionals in health care administration.
  • Create a persuasive presentation tailored to a specific audience.
  • Communicate clearly in a limited time frame.

  • Resources: The Balanced Scorecard

  • The resources provided here are optional and support the assessment. They provide helpful information about the topics. You may use other resources of your choice to prepare for this assessment however, you will need to ensure that they are appropriate, credible, and valid. The MHA Program Library Guide can help direct your research.
    

    Balanced Scorecard

    • Behrouzi, F., Shaharoun, A. M., & Ma’aram, A. (2014). Applications of the balanced scorecard for strategic management and performance measurement in the health sector. Australian Health Review, 38(2), 208–217.
    • Koumpouros, Y. (2013). Balanced scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece. International Journal of Health Care Quality Assurance, 26(4), 286–307.

    The following reading is available full-text in the Capella University Library. Search for each article by clicking the linked title and following the instructions in the Library Guide.

    • Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79.

    • Resources: Presentation Resources

      • Microsoft. (n.d.). Basic tasks for creating a PowerPoint presentation. https://support.office.com/en-us/article/Basic-tas…
      • Free simple PowerPoint templates. (n.d.). https://www.free-power-point-templates.com/categor…

    • The following resources may be helpful as you create your PowerPoint presentation:

    • Microsoft. (n.d.). Basic tasks for creating a PowerPoint presentation. https://support.office.com/en-us/article/Basic-tas…
    • Free simple PowerPoint templates. (n.d.). https://www.free-power-point-templates.com/categor…

    Activity: Balanced Scorecard Presentation

  • BALANCED SCORECARD PRESENTATION

    Click the linked Cost-Benefit Analysis title above to check your understanding of important assessment concepts. This ungraded activity is for your own self-assessment.