As the Manager of the Outbound Shipping Department for a major consumer goods manufacturer, your job is to oversee shipments of finished product to

As the Manager of the Outbound Shipping Department for a major consumer goods manufacturer, your job is to oversee shipments of finished product to warehouses of several large grocery chains on the East Coast. Which of the following best describes an action you might take to start a control process for the Outbound Shipping Department?

a. Insure the company handbook has a clearly stated employee termination procedure

b. Start a mechanism to electronically capture the time that an order arrives in the warehouse

c. Communicate with individuals from other shipping departments to learn the issues they face in shipping customer orders

d. Start a quality team made up of employees to address the challenges of the order fulfillment process.

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