After reading Chapter 3 of the text (ERM at MARs, Incorporated),
Respond to questions 1 and 2 on page 57 listed below:
1. What represents the key success factors of the program?
2. What improvements would you make?
Please provide one short paragraph response to each question (minimum of 250 words). Your response must be in your own words.
NOTE: This is NOT a research paper. However, if you directly quote a resource, you must cite accordingly.
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