1. Look or search for a hospitality organization and take note of as many environmental factors as you can. Which ones seem to have been “managed” by someone? Which factors can and cannot be managed by the local manager? 2.Look/find a hospitality organization that has a strong, clearly defined service culture. You may work for one yourself or have friends who do. How does the organization create and sustain that culture? What training methods, incentives for managers and employees, and communications techniques are used to create and define the culture? 3.Look/find a hospitality organization that will tell you about its employee selection processes and procedures. How does the organization determine which recruits are likely to succeed as hospitality employees? What selection methods do they use? How well are the organizations predictors of employee success working?

1. Look or search for a hospitality organization and take note of as many environmental factors as you can. Which ones seem to have been “managed” by someone? Which factors can and cannot be managed by the local manager?

2.Look/find a hospitality organization that has a strong, clearly defined service culture. You may work for one yourself or have friends who do. How does the organization create and sustain that culture? What training methods, incentives for managers and employees, and communications techniques are used to create and define the culture?

3.Look/find a hospitality organization that will tell you about its employee selection processes and procedures. How does the organization determine which recruits are likely to succeed as hospitality employees? What selection methods do they use? How well are the organizations predictors of employee success working?

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